shipping & returns
All items will be shipped within 1-3 business days upon receipt of payment. All orders will be shipped Canada Post regular mail unless an alternate shipping method is chosen during checkout. At this time, all orders being shipped outside of Canada will be quoted on an individual basis - please send us a note with the items you're interested in and your mailing address - I will get back to you with a shipping quote ASAP.
Please know that I do my best to make sure your items arrive safely, however because many of the items are one of a kind, and unable to be replaced, I will not replace any items lost or damaged during shipping. If you want to protect your purchase, choose the tracked shipping option at check out, which includes insurance.
Because of the nature of these items, unless they arrive damaged or defective, I will not accept returns for:
Custom or personalized orders
return & exchange policy
I hope you love your Mystic Muse Jewelry purchase, but if you are not completely satisfied I will accept returns of any undamaged items within 14 days of delivery. Items must be returned in original condition, with no signs of use or wear; damaged items will not be refunded. Buyer is responsible for all shipping costs, both original and return shipping. Refunds will be issued as soon possible but may take up to 10 business days to process.
Your satisfaction is important to me! Please contact me with any issues or concerns and I will do my best to come to a happy resolution. Please use our contact form to initiate or inquire about a return.