Patients may make a complaint to our Practice Manager. If you are not happy with the
response you receive from us you are entitled to raise this verbally or in writing to:
Complaints, NHS England, PO Box 16738, Redditch, B97 9PT.
By email to:
You can get support in making a complaint from:
• The Complaints Manager or Patient Advice and Liaison
• NEPCSA, your local Independent Complaints Advocacy Service (ICAS), Citizen Advice or visit
If you feel that your complaint has still not been resolved then you can contact the Parliamentary and Health Service Ombudsman:
Millbank Tower, 30 Millbank, Westminster, London SW1P 4QP
0345 015 4033
Private patients can be referred to the Dental complaints
service Ste-phenson House:
2 Cherry Orchard Rd, Croydon CR0 6BA, Phone:
020 8253 0800
British Dental Health Foundation helpline:
Disability access information
We are committed to adhering to the requirements of the equality act 2010 and the disability discrimination act 1995. Therefore, to support patients who require a wheelchair. We are a DDA-compliant practice with ground floor surgeries, disabled access toilet and ground
floor patient x-ray room.
Our service also has a hearing loop available and access to Braille transcription services and written content in large font sizes. We also have in place language line solutions for patients whose first language is not English (patient information can be translated into other languages as required).